Terms of Business
Post-delivery support is limited to initial goods-in/inspection acceptance, prior to any subsequent customer/end user processing operations.
Purchasing Terms and Conditions
The following terms and conditions apply to all Protocon Engineering Purchase Orders & Quotations;
- All orders must be carried out to the requirements and specifications stated
- Free Issue parts cannot be replaced from any other source
- Orders must not be Sub Contracted to a third party without prior consent
- Plated parts must not be re-worked without prior consent
- Incoming release certificates must state order requirements in full
- Batches must be kept separate where stipulated
- Unless otherwise stated, all Sub Contract processes must be processed to the latest version of the standard
- If no mention of International Traffic in arms Regulations (ITAR) Export Administration Regulations (EAR) appears on the order confirmation, Protocon Engineering Ltd assume the products ordered are not affected by ITAR/EAR Regulations. It is the responsibility of the Customer/Supplier to advise Protocon Engineering Ltd if the product being ordered is subject to ITAR/EAR Regulations, and the implications regarding processing of the parts ordered.
- Acceptance of orders confirms suppliers will not disclose any information to any third party without the prior written consent of Protocon Engineering Ltd.
- Please be advised that rejects raised, where the liability is considered to be that of the named supplier will incur a £ 250 + VAT administration fee.
Items not complying to the above will be rejected
In addition to this :
- All supporting documentation must be returned on completion of order
- Any scrapped items will be charged in full.
- Please be advised that rejects raised, where the liability is considered to be that of the named supplier will incur a £ 250 + VAT administration fee.
- All costs associated with incorrectly supplied material will be charged in full to the material supplier.
- Suppliers must maintain all quality records required by their ISO 9001 certification ( relevant to Protocon orders ). Such records can only be removed after permission has been granted by Protocon Engineering QA department.
- Protocon Engineering, its customers, and regulatory authorities reserve the right of access to review processes and quality documentation at your works
Supplier will:
- Notify Protocon of nonconforming product.
- Obtain Protocon approval for nonconforming product disposition.
- Notify Protocon of changes in product and/or process, change of suppliers, changes of manufacturing facility location and, where required, obtain Protocon approval, and
- Flow down to the supply chain the applicable requirements, including customer requirements.
ver 1.3 16.10.18